At Hammer Engines GmbH, we strive to ensure a smooth and transparent shipping process for all of our customers. Below, we outline the key details of our shipping policy, including timelines, costs, and procedures.
Shipping Timeframe
- Standard Shipping Period: All orders are processed and shipped within 60 days from the date of purchase.
- Order Processing Time: Orders are typically processed within 3-5 business days after confirmation.
- Delivery Tracking: Once your order is shipped, you will receive a tracking number to monitor your shipment in real-time.
Shipping Costs
- Domestic Shipping: Costs are calculated based on the product’s size, weight, and shipping destination. The shipping fee will be displayed at checkout.
- International Shipping: We ship worldwide! Additional charges, such as customs duties, taxes, or import fees, may apply for international orders and are the buyer’s responsibility.
Shipping Methods
We partner with trusted carriers to ensure your order is delivered safely and on time. Shipping methods include:
- Standard Freight Shipping (for large equipment like marine engines).
- Expedited Shipping options are available upon request at an additional cost.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or other fees required by their country. These charges are not included in our shipping fees.
Order Tracking
After your order is shipped, we will send you an email with your tracking information. Use this to check your delivery status and estimated arrival time.
Undeliverable Packages
If an order is returned to us due to an incorrect address or failed delivery attempts, customers will be responsible for the re-shipping cost. Please ensure your shipping address is accurate when placing your order.
Returns and Exchanges
If you need to return or exchange an item, please refer to our Return Policy for detailed instructions. All return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
Shipping Restrictions
Certain products may have shipping restrictions due to weight, size, or hazardous material classification. If your order is impacted, our team will notify you promptly to discuss available options.